Custom Order FAQ

The standard MOQ is 300 pieces per style per color. Colors do not combine: two colors of the same style at 150 pcs each do not reach 300. There is no separate pilot or trial-order tier and no unit-price premium. Orders under 300 pcs can sometimes be accepted and are discussed case by case, for example a high-value or complex custom item. No quantity below 300 pcs is published. New structures and custom designs are possible. Unbranded ready stock is not sold. See the MOQ and sample-fee page.

No. Colors do not combine: two colors of the same style at 150 pcs each do not reach 300. Each style is counted on its own as well.

Formal quotations are normally valid for 15 days from the date of issue. After that, if fabric, hardware, packaging, labor, exchange rates or freight costs have changed, we may need to reconfirm the price before accepting the order.

If you only share a photo, a product link or a rough concept, we can give an initial reference price quickly — but the final price can only be fixed after the size, materials, construction, logo process, quantity for each style and color, accessories, packaging and trade terms are confirmed. The estimate helps you check feasibility; the formal quotation is the binding number.

Standard custom orders: 30% deposit, 70% balance before shipment. Highly customized or complex development orders, or products requiring large special material purchases: 50% deposit, 50% balance before shipment. The final terms are always stated on the Proforma Invoice.

The production clock starts only after five things are complete: the final sample is approved, the specification and materials are confirmed, the Proforma Invoice is confirmed, the deposit has arrived, and the production and logo files are confirmed. Delays in any of these move the delivery date accordingly.

After the deposit arrives we immediately purchase materials and book production. If the order is cancelled at that point, costs already incurred — materials, labor, molds, packaging, printing plates, finished units and supplier cancellation charges — cannot be refunded. Changing quantity, colors, materials, logo or packaging mid-order requires reconfirming the price, lead time and delivery date, and may require a new sample.

Almost everything: logo and branding in eight in-house techniques, fabric and lining materials, Pantone-matched colors across fabric, thread, webbing and hardware, product size and structure, custom metal hardware and zipper pulls with tooling, and full retail or FBA-ready packaging. You can start from a finished design, a sketch, a reference sample, an Amazon link or just a target price — see the services page for every option.

Vector files are strongly preferred: AI, PDF, EPS or SVG. If you only have a JPG or PNG, we can evaluate redrawing it as a vector file; a small design fee may apply depending on complexity.

OPP or PE polybags, biodegradable bags, dust bags, shrink wrap, color boxes, plain cartons, magnetic gift boxes, hang tags, barcode and SKU labels, care labels, Amazon FBA labels and printed carton marks. Packaging MOQ, price and sampling time follow the packaging supplier's requirements and are confirmed separately.

600D Oxford with a PU coating is the usual baseline: light, water-repellent and cost-efficient. 900D gives a firmer hand and more abrasion resistance, at more weight and cost. If sustainability is part of your positioning, GRS-certified rPET Oxford performs close to standard Oxford and the mill’s certificate can be supplied for your product page. Handbag-style carriers are normally built in PU or microfibre leather over a structured base. Tell us the use case, the positioning and your target retail price, and we propose two or three directions and send swatches; exact GSM and coating are confirmed against the fabric you pick, and colors are matched to Pantone. The fabric selection guide compares the options in full.

We run embroidery, woven labels, screen and heat-transfer printing, digital and UV printing, metal logo plates and rubber or PU patches. Effect and positioning differ more than cost does: a metal plate reads premium, a woven label is economical, a rubber patch suits outdoor styling, and full-color or gradient artwork belongs in digital or UV printing. The ones to settle early are the tooled processes — moulded patches and custom metal hardware carry minimum quantities of their own, which can sit above your order quantity, and plate or mould charges follow artwork complexity, size, color count and material. Packaging has its own MOQ, price and sampling time set by the packaging supplier, and it is often higher than the product MOQ. The logo and packaging guide works through each method.

Quality control combines full inspection with sampling inspection across the whole run: incoming material inspection, pre-production confirmation, first-piece confirmation, in-process checks, semi-finished and finished product inspection, packaging checks and a pre-shipment sampling inspection. Depending on the product we also run load, tensile, zipper, seam-strength, hardware, drop and transportation tests. See our quality control checklist for the full inspection plan.

Yes — your own inspector, your sourcing agent, or companies such as SGS, Intertek, Bureau Veritas or TÜV are all welcome. The factory prepares the goods, order documents, approved sample and inspection space, and cooperates fully. Third-party inspection fees and travel costs are paid by the customer.

Factory audits: amfori BSCI and SGS. Quality management: ISO 9001. Material compliance: REACH documentation is supplied by our fabric mills; CA Prop 65 and other market-specific tests are arranged per order with third-party labs. No single report automatically covers every product and market.

In-house we test load and pull strength, zipper function, seam strength, buckles and hardware, drop resistance and transport packaging. Where you need a formal report we commission a third-party laboratory to the standard you name — for example ASTM D2061 and D2062 for zipper strength and self-locking, ASTM B117 salt spray for hardware plating, and AATCC 8 or ISO 105 for color fastness — and agree the method, sample count, acceptance criteria and cost with you before testing starts. Our hardware plating is lead-free and nickel-free and passes salt-spray testing.

There is no IATA certificate for a soft carrier: each airline sets its own under-seat size and weight limits, so no factory can honestly issue one. What we do is build to the limits you name — a soft, compressible structure that fits under the seat of the airlines you target, mesh ventilation on several sides, lockable zippers, a leak-proof base and an internal tether. Tell us the airlines or the maximum dimensions and we build the sample to them. For your listing we recommend wording such as “meets most airlines’ under-seat requirements” rather than “airline approved”; the airline carrier size guide has the dimension ranges.

Only with a report for that specific material. For a removable liner that touches food we can use a food-grade lining and, where your market requires it, commission the matching food-contact test — FDA for the United States, LFGB or EU 10/2011 for Europe — on that material. We do not describe a product as food-contact compliant before the report is in hand, so tell us the market and we include the test in the plan.

About 90% of our pet products are made in-house; the rest, such as silicone bowls, bottles, food containers and metal tags, come from qualified partner suppliers, and your quotation marks which items are made in-house and which are sourced. Jinhua Yilan is an integrated manufacturer and trading company with its own production. Core customer orders and premium products are made in-house; selected simpler products may be produced by qualified partner facilities under our quality control. Specialised components such as transparent PC windows come from external specialists.

Yes. Inquiries, quotations, specification and sample confirmation, purchase orders and ODM project work all continue through the Chinese New Year period. What stops is the factory floor: mass production, cutting, sewing, bulk packing, line QC and any sample that depends on the production line. Orders placed during the shutdown are accepted and enter the post-holiday production queue.

The date moves every year, and we never derive it from last year’s. The rule is fixed to the State Council’s official holiday announcement for that year: production stops 10 days before the official holiday begins, and the buffer period ends 10 days after it finishes. Reopening is not the same as full output — staff return in stages, and fabric, printing, hardware and packaging suppliers restart on their own schedules with the pre-holiday backlog ahead of you in the queue.

Work backwards from your shelf date and treat the shutdown as a fixed block: order confirmation date, plus the shutdown window, plus material lead time, plus the production queue, plus the actual production lead time. As the window approaches, fabric, printing, packaging and shipping space tighten at the same time, so the honest answer to “can you finish before the holiday” is a schedule check rather than a yes. We confirm the earliest realistic shipping date against the live production schedule for your quantity and specification. Full detail in the Chinese New Year production schedule guide.

No. Eland Bag sells B2B only — to wholesale buyers, importers, retail chains and private-label brands. We are not a retailer, we do not sell single units to consumers, and we cannot take retail or dropshipping orders. Unbranded ready stock is not sold. Unbranded ready stock is not sold. Unbranded ready stock is not sold.

New structures and custom designs are possible. The standard MOQ is 300 pieces per style per color. Orders under 300 pcs can sometimes be accepted and are discussed case by case, for example a high-value or complex custom item. No quantity below 300 pcs is published.

No. There is no separate pilot or trial-order tier and no unit-price premium. The standard MOQ is 300 pieces per style per color. Unbranded ready stock is not sold.